FAQ - Frequently Asked Questions

➔ What is a dedicated server?

A dedicated server is a physically separate machine, free from the limitations found in shared servers. A dedicated server offers the greatest flexibility in terms of modification, making it an ideal solution for stores and sites generating high traffic.

➔ How much does a virtual server subscription for a Magento store cost?

The price is set depending on the selected package which offers various specifications. The list of available configurations is available in the pricing section.

➔ How much does it cost to transfer a Magento store to your servers?

Transferring a Magento store to our dedicated server is completely free.

➔ How much does it cost to optimize a client's Magento store?

Store optimization is performed free of charge as part of the hosting service.

➔ I would like to see how my Magento store runs on your servers, is that possible?

Yes. You just need to send your store files and database, or server access details, to the address provided in the CONTACT tab. Your store will be installed on a test domain, and you can test it for one week from its launch.

➔ I am worried about my store experiencing downtime during a transfer. When is this done?

We are completely flexible concerning this matter, and we can adjust the schedule to minimum impact. The standard time during which we carry out transfers is late night.

➔ Do I have a guarantee that my Magento store on your servers will run faster than currently?

Yes, we guarantee an increase in your store's speed through optimization.

➔ How long is the contract duration?

As a standard, we do not require a formal contract and prefer a monthly billing arrangement. If you wish to end our cooperation, we do not impose a notice period. However, if a client insists on a formal contract, we can provide templates for signing.

➔ What is needed to transfer my Magento store?

To transfer your store to our Magento hosting, we will need access to your current server via FTP and to the MySQL database, or alternatively, access to the hosting panel of your current provider.

➔ After transferring, will you assist in addressing a specific problem X that I might be facing?

Yes. We offer free technical support as part of the store transfer process.

➔ What credentials will I receive after transferring to your servers?

Upon a successful store migration, the client receives access to:

• The hosting panel
• FTP
• Email accounts
• The MySQL database
• Daily store backup files

➔ Is it possible to connect a store hosted on your server to an external/custom email server?

Yes, there will be no problem with that at all.

➔ Do you take on commissioned, Magento-related tasks for your clients?

Yes, simple requests are performed as part of our hosting plan, while others are estimated and fulfilled upon the client's approval of the cost.